Fenix ALD-02 Helmet Attachment Hook Set

We are proud to offer delivery Australia-wide for all Oz Explorer customers. Here are some common questions you may have about our shipping cost, timeframes and process:

How much does shipping cost?

Shipping is entirely FREE with any purchase valued over $99, to anywhere across Australia. This includes freight insurance and free tracking. For orders under $99, there is a $14.99 flat rate delivery fee. At this time, we do not ship orders internationally.

Do you deliver to remote locations?

No matter where you live in Australia, Oz Explorers will make sure your order gets to you. We partner with Australia Post and leading courier services to ensure reliable delivery across the country.

How long will it take to dispatch my item?

We partner with suppliers of quality brands across the country. Since Covid19, we have arranged to have some products dispatched from our suppliers warehouses to avoid any potential delays. Dispatch times may vary slightly, depending which warehouse stocks your item. If the item is in stock and we have processed your card, items typically leave within 1-3 business days unless otherwise stated.

How will I know my item has been shipped?

When your order has been dispatched you will receive a confirmation email and tracking number, so you can follow the progress of your purchase from warehouse to your door. 

Typical delivery times once dispatched:

• 1-3 days for Capital Cities and Suburbs
• 2-5 days for Regional Australia

Do I need to be home when my purchase arrives?

• Most of our products do require a signature on delivery but if you are not home, your product will be taken to the nearest post office for collection. 

If you have another question about our shipping and handling process, get in touch with the Oz Explorers team at info@ozexplorers.com.au

We understand that from time to time, customers may change their mind about a purchase and choose to return their item after delivery.

At Oz Explorers, we offer a hassle-free 30-day return policy.

Refunds will be to the full value of the original purchase price. Simply ensure the below criteria are met and your refund will be promptly paid to the credit card or payment method you originally used:

• In the event you would like a refund, please email info@ozexplorers.com.au stating your reason. We will then forward you the appropriate return address and process. 
• Ensure all original parts, accessories and original packaging are returned in an "As New" condition, suitable for resale. 
• "As New" condition means the product has no visible signs of use or wear and tear and packaging is in it's complete and original condition.
• Your returned item must be sent with tracking and insurance, with the cost borne by the customer.
• If the product is returned due to being defective or faulty, approved warranty claims will have shipping fully reimbursed.
• If an item(s) are returned with visual signs of wear, or have any issues due to use or miss handling then it will not be accepted and no refund will be given and will be returned to the customer at their cost.
• It is important to note that any shipping and handling fees originally incurred by us will be deducted from the refunded amount. 

For further information about our hassle-free returns policy, please contact our team at info@ozexplorers.com.au