Hassle-free Returns

We understand that from time to time, customers may change their mind about a purchase and choose to return their item after delivery.

At Oz Explorers, we offer a hassle-free 30-day return policy.

Refunds will be to the full value of the original purchase price. Simply ensure the below criteria are met and your refund will be promptly paid to the credit card or payment method you originally used:

• In the event you would like a refund, please email info@ozexplorers.com.au stating your reason. We will then forward you the appropriate return address and process. 
• Ensure all original parts, accessories and original packaging are returned in an "As New" condition, suitable for resale. 
• "As New" condition means the product has no visible signs of use or wear and tear and packaging is in it's complete and original condition.
• Your returned item must be sent with tracking and insurance, with the cost borne by the customer.
• If the product is returned due to being defective or faulty, approved warranty claims will have shipping fully reimbursed.
• If an item(s) are returned with visual signs of wear, or have any issues due to use or miss handling then it will not be accepted and no refund will be given and will be returned to the customer at their cost.
• It is important to note that any shipping and handling fees originally incurred by us will be deducted from the refunded amount. 

For further information about our hassle-free returns policy, please contact our team at info@ozexplorers.com.au